Privacy Policy

Effective Date: 11/18/2025
Last Updated: 11/18/2025

1. Introduction

Friendly Neighborhood Mobile Detailing is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you book services, contact us, or interact with our website or mobile booking system.

2. Information We Collect

We may collect the following types of information:

A. Personal Information
• Name
• Phone number
• Email address
• Home or service location address (for mobile service)
• Vehicle information

B. Payment Information
• For deposits, memberships, and completed services, we collect payment information through secure third-party processors.
• We do not store full credit card numbers on our systems.

C. Usage Data
• Appointment details
• Service preferences
• Communications with us
• Website or booking system activity (IP address, device type, browser)

3. How We Use Your Information

We use your information to:
• Book and confirm appointments
• Provide detailing, odor removal, or related services
• Process payments and send receipts
• Communicate updates, reminders, and promotional offers
• Improve services, operations, and customer experience
• Maintain business records and comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information.
We may share data only with:
• Payment processors (for secure transactions)
• Scheduling and CRM tools (to manage appointments)
• Legal authorities if required by law

All third-party partners follow strict privacy and security practices.

5. Data Storage & Security

We use industry-standard security practices to protect your data, including encryption, access controls, and secure servers.
We retain customer information only as long as necessary for business operations and legal compliance.

6. Your Rights

You may request to:
• Access your personal information
• Update or correct your information
• Delete your information (where legally permitted)
• Opt out of promotional messages at any time

To make a request, contact us at: [Your Email]

7. Cookies & Tracking

If using a website, we may use cookies to enhance your booking experience. You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will always include a “Last Updated” date.

9. Contact Us

For questions about this Privacy Policy or your data, contact:
[Friendly Neighborhood Mobile Detailing
[Phone Number]
[Email Address]
[www.friendlymobiledetailing.com]